“Online trading is a high-stake environment,”
You’re probably familiar with that statement – it’s plastered to every trading platform, trading tool, and any investment marketing materials you see online.
Losing trade doesn’t only mean losing your capital. Beyond that is the lost opportunity to make your money make more money for you.
This makes losses from unfair brokerage practices more critical – the investor had ultimately lost their chance to grow their capital.
But there’s still a way to recover your lost capital with the potential for bigger compensation. In this TRU Insight, we’ll walk through the concept of online dispute resolution in financial services and its important role in your trading journey.
By the end of this article, you’ll learn how to utilize this new normal justice system to protect your investment interests.
What Is Dispute Resolution?
At its core, dispute resolution is the process of resolving disputes between two parties without juristic intervention.
Despite the absence of a court resolution, the resolution awarded through mediation, negotiation, and arbitration is considered legally binding, especially when instated in the company-client agreement.
There are two primary types of dispute resolution processes:
- Traditional dispute resolution requires physical interaction between parties and their respective legal assistants.
- Online dispute resolution makes resolution accessible for cross-border disputes as it eliminates the need for face-to-face interaction.
The Changing Dispute Resolution System: From Traditional to Alternative and Online
The traditional process was enough to resolve and reward a fair dispute resolution. However, the need for a transformative change became apparent as the business industry went online.
There were e-commerce, online services, and even virtual products that connected businesses to customers from different borders. While cross-border transactions present a wider reach, they ultimately expose the limitations of traditional dispute resolution systems.
To address the limitation, in-house online dispute resolution systems are developed to cater to international customers. This new process involves integrating sophisticated software to ensure smooth international communication, negotiation, and resolution between the parties involved.
But is online dispute resolution enough to build trust between clients and their brokers?
What Is Alternative Dispute Resolution (ADR)?
The alternative dispute resolution (ADR) process involves all types of dispute resolution outside the traditional methods of conflict resolution, such as court.
Usually, ADR involves a third-party process to enforce fairness in the dispute resolution process as an entity mediates the resolution process. The third-party entity is deemed impartial by the client as they’re not affiliated with the broker, which is the other party to the conflict.
On the other hand, online dispute resolution (ODR) is a type of ADR. As its name suggests, this process is applied to disputes that occur in the digital world – especially concerning a dispute from a cross-border transaction.
Remember, a company’s in-house or proprietary dispute resolution system can fall under an online dispute resolution.
The Importance of Customer Confidence for Financial Services
When dealing with financial service providers, a lot is at stake.
Thus, all disputes that arise in this area are deemed critical. After all, the customer loses either their money or their money’s chance to make more money through investment.
This is why financial companies should develop a client-centric approach to dispute resolution, including providing a third-party online dispute resolution system.
Remember, an immediate response through chatbots or scripted customer support guidance wouldn’t make the cut. It would only lead to client frustration and the potential of broker trust.
An in-house dispute resolution process is also insufficient to instill the client’s trust in the resolution. With the potential for conflict of interest, 70% of consumers remain skeptical of the resolution process provided by the company where the dispute originated.
The Underlying Distrust in In-house ODR Processes
For businesses, consumer trust is a universal need.
Without client confidence, businesses would find it difficult – or even have no means – to thrive in the business industry.
But did you know this universal concept is truer for financial technology companies?
This is because of the underlying client distrust in the companies’ in-house online dispute resolution process.
Clients deemed these proprietary processes as a tool to protect the companies’ interests rather than ensure fairness. This perception leads to hesitation in cooperation, creating distrust, and often escalates tensions during the resolution process.
Find an Impartial Alternative Dispute Resolution in South Africa
Unfortunately, South Africa has been experiencing wealth inequality for centuries now.
Taking the masses’ desperation to secure a better financial future, businesses see an opportunity to operate their financial services in the country.
While credible financial companies are undeniable, there’s still a growing number of financial services trying to deceive unsuspecting investors.
Fortunately, there’s a way to remain safe despite this silently growing epidemic – that’s by finding an impartial online dispute resolution system.
Related: Got Scammed? Recover Scammed Money in South Africa 2025: A Dive-deep into Online Dispute Resolution in Online Trading in 2025: The New Normal Justice SystemTRU Dispute Resolution Service (DRS) Bridges the Gap Between Clients and Their Brokers
TradersUnited, the world’s first organization for online traders, offered traders an opportunity to resolve their broker disputes and recover up to 100% of their lost capital through a third-party online dispute resolution.
TRU acknowledged that “an impartial third-party ODR system is what traders truly need,”
The growing financial market is a growing problem for traders, making ODR inaccessible, rushed, and often unfair.
TRU DRS is meant to restore trust that traders can resolve disputes despite the rapidly growing number of transactions without cumbersome juristic processes.
The TRU Dispute Resolution Process to Protect Traders’ Interest
It isn’t uncommon for traders to experience disputes with their traders. In fact, it’s common for us to feel wrong, especially when our hard-earned money is on the line.
TradersUnited, with the TRU DRS, provides a regulated avenue for traders to express their grievances.
Here are the three TRUe dispute resolution processes to ensure that traders stand a chance for a fair dispute resolution and capital recovery:
- Negotiation: Fosters collaboration between traders and brokers through direct communication.
- Mediation: Reduces tension in every dispute to reach a mutually agreed-upon resolution.
- Arbitration: Expedites the resolution process without the cost and bureaucratic processes of the court.
Why Is an Impartial Dispute Resolution a Must for Traders?
An impartial dispute resolution doesn’t only instill trust between the financial service providers and their traders. Beyond trust is the sense of security achieved by advocating fair service and backup in any case of disputes.
With TRU Dispute Resolution System (TRU DRS), traders access a regulated platform to express their greivances, resolve trading disputes, and ultimately recover their lost capital. This is the TRUe online dispute resolution system designed to protect traders’ capital.
